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Privacy Policy
We are committed to protecting your privacy. We only use the information
we collect about you to process your orders & keep you up to date with
any new products & special promotions. We do not sell, trade or rent
your personal information to others. We follow strict security
procedures in the storage & disclosure of information that you have
given us. Our security procedures mean that we may occasionally request
proof of identity before we are able to disclose sensitive information to you.
ORDERS:
Delivery Promise
Please note that orders can take from 48 hours to 6 Months or longer for
delivery depending on stock levels and function date. Goods will arrive
in good time before your given function date. Should you require it
before then, please notify us within 7 days of your order. We will reply
to you with an expected delivery date according to our suppliers. If an
item is unavailable for any reason you will then be notified of the revised despatch date. You will
be contacted to discuss whether a full refund is necessary or a
replacement item is acceptable. We choose our suppliers very
carefully but can not be held responsible for late deliveries from them.
Payment
A 50% deposit is required before orders can be accepted. Balances are
due on delivery/cancellation of your orders.
Supply of Goods
Due to the nature of our product range we are unable to guarantee the
availability of products when placing your order. On the rare occasion
that an item is no longer available, then you will be notified & given
the opportunity to choose an alternative item or withdraw your order.
Pricing
The price you pay is the price agreed at the time you placed your order.
If an error in pricing occurs, we will inform you as soon as possible
(no longer than 10 days) & give you the option to reconfirm your order
at the correct price or withdraw it.
Returns/Exchange
On the very rare occasion that goods are found to be faulty and only if
they are returned in their original condition. We will offer an exchange
or a full refund for the price you paid for the item.
Refunds/Exchange will only be given after the returned item has been
received & inspected.
This does not affect your statutory rights.
For health & safety reasons no returns are accepted for any underwear
that has been purchased.
Storage
In most
cases we will store goods free of charge for a period of one year
providing there is no payment outstanding. This is at your own
risk. Our storage facility is small so we will contact you should
the need arise for you to collect your purchase.
Cleaning
In most
cases your garment will clean beautifully. Be assured we will use
our expertise over 20 years to clean your garment however we cannot
guarantee our service. Especially if manufacturers do not give proper
cleaning instructions. We promise however to give best results
achieved. You use our service at your own risk.
Cancellations
Please consider Wedding insurance.
Goods/orders cannot be cancelled once the order is placed with our suppliers or
taken out of stock.
Cancellations may only be considered if they are in writing to:
HOUSE OF COUTURE Bridal department ltd. 14 North Street, Hornchurch, Essex, RM11 1QX.
Short notice orders
We will not take an order if enough lead time is not thought possible.
When placing an order with a shorter lead time than normally required by
our suppliers, then a special order charge may be required. Your order
will arrive in time for your function but an expected delivery date
is not normally possible as short notice orders are usually processed in
between the processing of normal lead time orders. Alternatively HOUSE
OF COUTURE LTD. do hold stock for short notice functions.
Prom Dress Register
Every effort will be made to insure that only one garment of a
particular style and colour will be sold for each prom. However we
cannot guarantee this although we promise to make every effort. We
use the information customers give us which we cannot be held
responsible for or errors made. Prom orders are 12 - 16 week
delivery. Less than this time Short Notice Order rules apply.
Alterations
Should
alterations be required we will supply a list of local dressmakers.
All dressmakers work independently from House of Couture. They
will require payment for their services.
Contacting Us
If you need to contact us, please email
shop@houseofcouture.co.uk.
Alternatively, you can telephone us on 01708 471527 (Please ask for your
personal assistant on the top right of your receipt) or write to the above address.
Penalty Charge
Most
customers pay on time. This helps us to keep our prices to a
minimum.
To protect our customers we are entitled to add interest and/or charges
to any debt that is overdue, or charge the debtor such charges as
incurred by our third party collection agent.
Staff
Please
remember that the staff are here to help you. Intimidation of the
staff will be dealt with seriously.
If you have any suggestions on how we could improve our service we would
be grateful to hear from you. You can contact us at
cs@houseofcouture.co.uk or
Customer Services,
HOUSE OF COUTURE Bridal Department ltd. 14 North Street, Hornchurch, Essex, RM11 1QX.
We reserve our right to change our terms
and conditions without notice. However if you would like to be informed
of any change that may affect you please email
office@houseofcouture.co.uk
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